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Refund Policy

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1. Donations Are Generally Non-Refundable
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All donations made to EsanGives are considered final and non-refundable, except under the following limited circumstances:

  • Duplicate Transactions: If a donor accidentally submits the same donation twice, we will issue a refund for the duplicate.

  • Processing Error: If a donation was made in error due to a technical or processing issue, we will review the case and, if appropriate, issue a refund.

  • Fraud or Unauthorized Use: If a donation was made fraudulently or without the donor’s consent, please notify us immediately at esangives@gmail.com so we can investigate and resolve the issue.

Requests for refunds must be submitted within 15 days of the transaction date.

This refund policy applies to all donations made through our website, events, or any affiliated donation platforms

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2. Merchandise Sales (if applicable)
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If EsanGives offers merchandise through its website or events:

  • Refunds may be available within 14 days of delivery, only if the item is defective, damaged upon arrival, or not as described.

  • To qualify for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.

  • We do not offer refunds for shipping costs unless the error was on our part.

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3. Event Registration & Fees (if applicable)
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If EsanGives hosts ticketed events, workshops, or volunteer trips:

  • Refunds may be issued if requested in writing at least 7 days before the event date.

  • After that deadline, refunds will only be considered under extraordinary circumstances (e.g., medical emergency).

  • In the event EsanGives cancels an event, full refunds will be provided automatically.

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4. How to Request a Refund
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To request a refund, email us at:
esangives@gmail.com
Please include:

  • Your full name

  • Date and amount of the transaction

  • Reason for the request

  • Proof of payment (if available)

We will respond within 5–10 business days and issue approved refunds via the original payment method.

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5. Governing Law
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This Refund Policy is governed by the laws of the State of Colorado. Any disputes shall be resolved exclusively in the courts of Arapahoe County, Colorado, without regard to conflict of law principles.

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6. Policy Updates
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EsanGives reserves the right to update this Refund Policy at any time. Any changes will be posted on our website with an updated effective date.

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